![]() Of course if Ooma central were out, I'd see this behavior too. Since this config has been working fine for about a week (1.5 wks into my 60 day test period), it would seem there is at least one failure mode where the Internet can be fine, and the Telo will answer pings normally, but it is still "offline" and calls aren't getting in or out. It happily replied to the pings with no packed loss. I remotely connected to my house LAN (using the Internet, so that connection is fine) and pinged the Telo WAN interface (the Telo is behind my router). OTOMATA OFFLINE OFFLINEHowever, my Telo just went offline (Ooma web status page shows it "offline" Ooma voicemail is picking up, meaning my POTS answering machine isn't my alarm system used the backup radio to signal there's a connectivity problem with the phone line - this is what alerted me to check Telo status). I suppose if the Telo is powered down, or really in a bad way so it can't respond to pings, then the answer is of course, yes. Though this thread is over a year old, it's the most relevant I've found to the question "Can you use ping to the Telo WAN interface to serve as a reliable Telo status diagnostic?" If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are not the same. If you want to know why, search the web.ģ. Nobody can hack your router now and helps with wireless connectivity. Try channel 1 first then the rest.Ģ.ĝisable UPnP and WPS in the router for security purposes. Use a fixed wireless channel like 1, 6 or 11, never ‘auto’. Other helpful connection/router tips if using a Wireless Ooma connection:ġ. The benefit of a static IP now is that you can now connect to the Ooma box Admin Pages directly by going to 192.168.1.20 in your browser. Once the blue light comes on, check your router for ‘Attached Devices’ and verify you see a 192.168.1.20 IP in the wired section. Under the Advanced tab/Remote Administration – Check the box that says ‘Allow access to web interface from port’Ĭlick ‘Update’ to save your new settings. Under Internet/Connection type- Select Static IP Address: Use any number outside the DHCP range set up from above. In the drop down Setup page select Static IP. You should connect to the Ooma Admin pages. Now connect an Ethernet LAN cable to the HOME port and in your browser address bar type in 172.27.35.1. Set the Ooma box for 192.168.1.20 for a static IP. Internet port of the Ooma will be plugged into a LAN port of the router. For ease of use, in the router set your DHCP range starting address to 192.168.1.100 through ending address 192.168.1.150 (your router may use 192.168.0.x so this is OK too). You must verify in your router that this is configured correctly first. Ooma Static IP setting for remote Ooma management.Ī static IP must always be outside the DHCP range of the router IP table. Without a solution, seems inappropriate for ooma to even offer home security functionality, when the device itself can stop working without notice. I've tried using ooma home security app to provide system notifications, but as yet have not got pushed system notifications working. If ooma could provide a local IP I could ping that would stop responding when offlilne, I could provision a monitored power bar that would reset ooma after ping attempts failed. I now have a remote wifi enabled power bar that I can use to reset ooma, but this is rather weak technology and very reactive as I have to alerted to the problem first. Is there a way to 1) get pushed/alarmed notification when ooma is offline and 2) get ooma to reconnect/reset properly. Support suggested something may have happened in the internet to cause the problem. Last time support seemed baffled that I was unhappy with just power cycling to recover without any suggestions to prevent recurrence. I have called support several times looking for a more permanent solution with no luck. The solution is power cycle the ooma and it always comes back fine. Sometimes 6 months or more without occurring, then happens couple of times a week. My ooma goes offline (while displaying blue light) randomly. ![]()
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